If you feel we haven’t done our best, we’re sorry to hear that, and would like you to tell us about it.
We are passionate about providing world-class emergency care and making life-changing differences in communities across the motu (country). But if this wasn't your experience, please let us know. Your feedback helps us to continually improve our health and community services.
Ways to make a complaint
Please fill in the details of the complaint in the form provided below and press submit. Alternatively, you can contact us using one of the following methods.
Call 0800 ST JOHN (0800 785 646)
Email us
Write to us at Hato Hone St John, Private Bag 14902, Panmure, Auckland, 1741
We will get back to you within five days to confirm we have received your complaint. Please see our Complaint Management Procedure for more detail on how complaints are managed.
We will do our best to meet response obligations over this Xmas/New Year period. Some staff will be on leave though and we will update you regarding any delays on our return in 2025.