For healthcare professionals

Non-urgent, low acuity hospital transfers

Call us on 0800 262 665. Staff at selected hospitals can also request specialised ambulance transfers online.

Patient is stable but has no self-transport 

We offer a community Health Shuttle service run by volunteers, to assist people getting to and from medical appointments. We also offer private ambulance hire.

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Access a patient’s records - ACS and EPRF

When we attend to a patient, we capture all clinical information in our Electronic Patient Report Form (ePRF). This system creates an Ambulance Care Summary to make it easier for healthcare staff to access patient records – whether they’re transferred to hospital or not.

Patients can also access their own ACS if they like. A paper ACS sheet may be issued to a patient if they are not transferred to hospital; this sheet will assist in accessing the full electronic ACS.

Here’s how to access patient records, depending on your role:

 GENERAL PRACTITIONERS
 HOSPITAL / Health New Zealand - TE WHATU ORA
 PATIENT WANTING ACCESS TO THEIR OWN FILE

Refer your patient for a medical alarm

Offer your vulnerable patients the confidence they need to stay independent and safe at home. It’s simple to refer and is the only mobile alarm that connects directly to us. 

 REFER A PATIENT

Access the reports we create from ambulance callouts and patient data.

 VIEW OUR REPORTS