Pūoho hauora | Medical Alarms

Here are some of the top reasons:

• We are New Zealand's leading medical alarm provider, and are the alarms that doctors prefer to recommend*
• We have the only medical alarms that connect directly to us
• We have a range of alarms to suit your needs
• Ambulance costs for emergency transports are covered, even if the ambulance was called as a result of a 111 call rather than from the alarm, and includes ambulance attendance to any location in NZ
• One of our representatives will do an in-home demonstration with you to show you how the alarm works
• We'll come and do a yearly check-in
• By choosing one of our medical alarms, you are also helping to support our essential services

*Clarity Insight survey, 2022

Please give us a call on 0800 50 23 23 and we can discuss the best alarm plan for your needs.

We can also provide information about medical alarm funding from Work and Income through the Disability Allowance.

No matter the type of alarm, they all follow the same basic principles. If you need help, push the button on your alarm. We'll call you back and talk to you through the alarm to confirm that you need help.

If you do need help, we'll organise the most appropriate help for your situation and location, whether this be your home or anywhere within cellular coverage (Mobile Alarm only).

The most appropriate help for your situation could include an ambulance, a paramedic in a smaller vehicle, another emergency service, or expert advice.

Our expert advice is given by a specialist team of registered nurses and paramedics sitting in our Clinical Communications Centres whose job it is to carry out detailed clinical assessments over the phone.

Where appropriate, we may also notify your preferred carer or a family member.

A free trial period is offered to experience the benefits of an alarm before committing to any rental plan. A representative will do an in-home demonstration and explain how the alarm works.

During the free trial period you'll receive the full benefits of the service including emergency ambulance services if needed, at no cost to you.

If you decide after the trial that the alarm is not right for you, we'll take it back, no questions asked, and you won't pay a cent.

Find out more and see free trial terms and conditions.

If you currently have a St John Medical Alarm, you will receive a letter from us detailing this change, and MSD will also communicate with you regarding updates to your Disability Allowance. This change has been agreed upon by both Hato Hone St John and the Ministry of Social Development (MSD). The letter will include details on whether you need to take any action.

Here are some St John Medical Alarm price change FAQs:

Why has there been a price increase?

We recently extended our contract with MSD and with the extension, a price increase and new equipment offerings were negotiated to reflect current market prices and the increase in main operating costs over the last two years.

What date does the new pricing plan come into effect?

The new pricing increase commences from December 1, 2024 however as we charge in arrears all payments will take effect from the 7th of December and coincide with your current weekly or fortnightly payment dates.

Do I need to change my Direct Debit or Automatic Payment?

If you pay by Direct Debit, as per your letter we will take care of this for you. If you pay via Automatic Payment, you will need to call your bank or login to your banking app to update the new pricing changes.

Can I have both alarms?

Yes. This means you will keep your “At home” alarm and the “Anywhere” alarm (bundle package).

What is the maximum disability allowance?

$78.60 per week. This amount is reviewed annually on the 1st of April .

What if I am over my current Disability Allowance?

You will need to contact Work and Income on 0800 559 009, to review your current Disability Allowance costs to see whether any additional support can be applied for.

I have a query around my Disability Allowance, can you help me?

Unfortunately, no, we are unable to assist you with queries in relation to your Disability Allowance but you can reach out to the Ministry of Social Development (MSD) for help. You can log into your MYMSD at https://my.msd.govt.nz/ by using your Community Services Card or Super Gold card or call 0800 559 009.

I have a Securely anywhere alarm, I notice the new price increase is quite significant and not sure my Disability Allowance will cover this?

Please call Work and Income on 0800 559 009 for all queries related to your Disability Allowance and whether any further financial support can be applied for to cover any additional costs.