Is your question here? If not, call us on 0800 ST JOHN (0800 785 646).
- How do I pay?
Easy – just complete the form above and follow the payment links. Payment options include:
- Visa/Mastercard enabled debit/credit card
- Account2Account (a secure Internet Banking transfer service)
If you're a new member and prefer to pay over the phone, please call our Customer Services team on 0800 ST JOHN (0800 785 646).
If you're renewing your membership, there are other options available to you.
Online banking
Make a one-off payment from your online or telephone banking.
Account name: The Order of St John National Office
Account number: 12-3244-0023915-50
Please include these in the reference fields:
- Particulars: your membership number
- Code: principal member's surname
- Reference: member
Credit or debit card
You can renew over the phone by calling our Customer Services team on 0800 ST JOHN (0800 785 646). Please have your debit/credit card handy.
NZ Post
You can pay over the counter at NZ Post by cash or EFTPOS. Please take your renewal/expiry letter with you for them to scan the barcode.
- Does an Ambulance Membership guarantee me an ambulance?
Not necessarily. We assess all patients' needs and ensure the right level of care is provided.
If you phone for something urgent or potentially life-threatening, our emergency dispatchers will send an ambulance as soon as possible.
If you phone for something that's not urgent or life-threatening, a registered nurse or paramedic from our Clinical Hub may call you back and ask some questions so they can decide on the best care for you. This means you'll receive the proper care and advice you need and closer to home.
- Is my Ambulance Membership fee tax deductible?
Ambulance Membership is a subscription for a service, not a donation. It includes GST so the Inland Revenue Department (IRD) does not regard it as tax deductible. However, donations of $5 or more made on top of your membership subscription are tax deductible and we'll send a tax receipt with your membership information.
- Does my regular donation entitle me to a free ambulance?
Sadly, no. We cannot provide a service for a donation. Your donation is tax deductible, whereas the Ambulance Membership provides a service, and includes GST, as such, the IRD does not regard it as tax deductible.
- Can a rest-home, or business get a Household Ambulance Membership?
No. However, residents of retirement villages, who are in independent living accommodation, can become members.
If you are in rest home level care or have an MSD accredited alarm (including a St John Medical alarm) your ambulance part charges may be paid by your service provider already, so you may not need a membership.
Our Customer Services team are happy to talk you through this and can be contacted on 0800 ST JOHN (0800 785 646).
- Is the Ambulance Membership available everywhere in New Zealand?
Ambulance Membership covers you anywhere in New Zealand our ambulances operate. This is all over New Zealand except Wellington and the Wairarapa (these areas are covered by a different ambulance service).
- Are there any exclusions?
Ambulance Membership covers emergency transport country-wide, excluding Wellington and the Wairarapa as we do not provide ambulance services in these areas. See Wellington Free Ambulance for more details about ambulances services in this region.
To be eligible for an Ambulance Membership you must be a citizen or permanent resident of New Zealand, or be eligible for free public healthcare in this country.
Our Medical Alarm customers are not eligible to join as the cost of emergency ambulance call out is already covered by the Medical Alarm service (whether as a result of an alarm activation or not).
Group or company membership is at our discretion on a case-by-case basis.
Non-emergent transport is not covered. If you would like transport to and from health appointments, please see our Waka Ora Health Shuttles.
- How can I add or remove members to/from my existing membership?
Please contact us before you renew your membership, and we can sort this out for you. Call 0800 ST JOHN (0800 785 646) or visit the Contact Us page.
- Does my membership cover my return trip home from hospital or to medical appointments?
An Ambulance Membership covers the cost and use of an ambulance in a life-threatening medical emergency. To ensure our ambulances remain available in emergencies, you will need to arrange your own transport home from hospital or to your regular medical appointments.
Hato Hone St John may operate a Waka Ora Health Shuttle in your area, which may better suit these needs.