Is your question here? If not, call us on 0800 ST JOHN (0800 785 646).
Easy – just complete the form above and follow the payment links. Payment options include:
If you're a new member and prefer to pay over the phone, please call our Customer Services team on 0800 ST JOHN (0800 785 646).If you're renewing your membership, there are other options available to you.
Make a one-off payment from your online or telephone banking.
Account name: The Order of St John National OfficeAccount number: 12-3244-0023915-50Please include these in the reference fields:
You can renew over the phone by calling our Customer Services team on 0800 ST JOHN (0800 785 646). Please have your debit/credit card handy.
You can pay over the counter at NZ Post by cash or EFTPOS. Please take your renewal/expiry letter with you for them to scan the barcode.
Not necessarily. We assess all patients' needs and ensure the right level of care is provided.
If you phone for something urgent or potentially life-threatening, our emergency dispatchers will send an ambulance as soon as possible.
If you phone for something that's not urgent or life-threatening, a registered nurse or paramedic from our Clinical Hub may call you back and ask some questions so they can decide on the best care for you. This means you'll receive the proper care and advice you need and closer to home.
Ambulance Membership is a subscription for a service, not a donation. It includes GST so the Inland Revenue Department (IRD) does not regard it as tax deductible. However, donations of $5 or more made on top of your membership subscription are tax deductible and we'll send a tax receipt with your membership information.
Sadly, no. We cannot provide a service for a donation. Your donation is tax deductible, whereas the Ambulance Membership provides a service, and includes GST, as such, the IRD does not regard it as tax deductible.
No. However, residents of retirement villages, who are in independent living accommodation, can become members.
If you are in rest home level care or have an MSD accredited alarm (including a St John Medical alarm) your ambulance part charges may be paid by your service provider already, so you may not need a membership.
Our Customer Services team are happy to talk you through this and can be contacted on 0800 ST JOHN (0800 785 646).
Groups or businesses may purchase memberships for their employees. The membership covers the employee - wherever they are, not just while at school or at work*. If you would like to know more, please email us at info@stjohn.org.nz.
*Some exclusions apply, e.g. there is no cover for work sites.
Ambulance Membership covers you anywhere in New Zealand our ambulances operate. This is all over New Zealand except Wellington and the Wairarapa (these areas are covered by a different ambulance service).
Ambulance Membership is not available in Wellington and the Wairarapa as we do not provide ambulance services in these areas.
To be eligible for an Ambulance Membership you must be a citizen or permanent resident of New Zealand, or be eligible for free public healthcare in this country.
Our Medical Alarm Customers are not eligible to join. The cost of emergency ambulance call out (whether as a result of an alarm activation or not) is already covered by the Medical Alarm service.
Group or company membership is at our discretion on a case-by-case basis.
Please contact us before you renew your membership, and we can sort this out for you. Call 0800 ST JOHN (0800 785 646) or visit the Contact Us page.