We're here to help you 24 hours a day, 7 days a week
Doctors or nurses working in medical clinics or aged care should call 0800 262 665
Get help and give first aid in an emergency
Not sure if it's an emergency?
Why was I charged for an Ambulance?
Currently, the Government funds 82 percent of the costs Hato Hone St Joh incur to run the ambulance service (operational costs and critical infrastructure), with the balance covered by a $98 part charge for use of the service, commercial revenue, and fundraising.
Find out more about ambulance charges here
Pay an invoice now
Annual Ambulance Membership
Becoming a member can help you manage the cost of any ambulance charges. Your whole household can be covered for an entire year for less than the cost of a single call-out.
Become an Ambulance member
Helping our local communities is what we’re here for and what we love doing. Our amazing staff and volunteers are on call for you 24/7. Find out more about our team.
Who is inside that ambulance?
Our uniformed heroes each have a different role and specialty, like 'medical technician', paramedic or a doctor - depending on the type of emergency.
Calm voices behind 111 calls
If you call 111 and ask for “Ambulance” – chances are you’re going to be relieved to speak to our trained Call Handlers. They will ask the right questions and send the help you need - which doesn’t always mean an ambulance.
What happens when you call 111
Collecting And accessing your own personal informationPlace feedback or make a complaintSee how we are tracking (reporting)What equipment is inside an ambulance?
Access your patient's information - GPsAccess your patient's information - HospitalsClinical procedure guidelinesClinical pathways and patient supportJoin the PRIME service (for rural communities)
Buy an annual Ambulance MembershipPay an Ambulance part-chargeAs a charity, every cent counts. Donate now.