Getting notified of inbound emergency ambulances
The Arrivals Board lists all ambulances heading towards a secondary care facility, with estimated arrival times and details of each patient. Your facility can choose to receive this information digitally, in real time. The information can then be displayed on computers, screens and tablets. To retrieve a patient’s ACS, click on the patient’s chief complaint on the Arrivals Board.
Digital Arrivals Boards can show any ambulance that transferred a patient in the last 24 hours. This is helpful if you need further information from the ambulance crew, to retrieve an incomplete ACS (if it was done manually), or if the patient has left belongings in the ambulance.
You’ll need a Connected Health Network connection and the credentials that we gave you.
Arrivals Board
How to access an ACS from your clinical workstation
At patient handover, one of your staff will check the patient’s identity and NHI number with the ambulance officer, then they’ll finalise the record on their tablet. The ACS lives in our ePRF system, and if your Clinical Workstation (CWS) has been set up, you’ll be able to access the patient records you need.
The ACS will be available for months after the point of care for clinical coding, and in outpatient clinics.
If your CWS hasn’t been configured, download the instructions below. You’ll also need us to grant your organisation access – contact your representative to arrange this.
Download instructions
How to retrieve the ACS if you can’t access it through the clinical workstation
From the ACS website
Ambulance and hospital staff can access the ACS through eTriage. You’ll need the ACS access code and the patient’s date of birth. This will have been recorded on the ambulance officer’s tablet.
ACCESS AN ACS
From the Arrivals Board
If your organisation is using the Arrivals Board, you can retrieve the ACS for up to 24 hours after the patient arrives.
ACCESS The Arrivals Board
What to do with a handwritten ACS
If the ePRF system is unavailable or isn’t working, the ambulance officers will complete and deliver a handwritten clinical record. Hold onto the paper copy but keep an eye out for the record to become available in your CWS, once the ambulance officers have been able to update the ePRF.
Questions